SEATTLE -- Anyone who has ever tried to return something at a store knows it can sometimes be stressful.
But when Kelly Blue Kinkel tried to return a coat she ordered before Christmas, she got an entirely different experience.
Kinkel shared the story on Facebook. In her post, she said she had one of the best customer service experiences of her life after deciding to return the coat to Seattle-based company Zulily.
Kinkel thought he was joking.
But when she realized he was serious, she was brought to tears.
Kinkel says she's now loyal Zulily customer.
"I just don't know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I'm a customer for LIFE. The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!"
Kinkel's story has been shared more than 27,000 times.
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