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Washington files lawsuit against Comcast
Washington files lawsuit against Comcast
SEATTLE -- Washington State Attorney General Bob Ferguson is announcing a $100 million lawsuit against Comcast, accusing the cable company of deceptive practices and seeking refunds for consumers.
The lawsuit claims Comcast violated Washington's Consumer Protection Act 1.8 million separate times, impacting nearly 500,000 customers in Washington state.
“This case is a classic example of a big corporation deceiving its customers for financial gain,” Ferguson said. “I won’t allow Comcast to continue to put profits above customers — and the law.”
The lawsuit accuses Comcast of violating Washington consumers in three main areas.
First: The state is seeking refunds for customers who paid for Comcast's Service Protection Plan, claiming Comcast did not disclose the plan's "significant limitations."
Second: The lawsuit alleges Comcast did not live up to its Customer Guarantee by charging consumers improper service fees.
Third: The Attorney General's Office says they uncovered thousands of instances of improper credit screening.
Comcast says it's "surprised and disappointed" that Washington state is suing it for $100 million after alleging the cable and internet giant deceived customers.
Beth Hester, Vice President of External Affairs for Comcast in Washington, released the following statement on Monday: “The Service Protection Plan has given those Washington consumers who chose to purchase it great value by completely covering over 99% of their repair calls. We worked with the Attorney General’s office to address every issue they raised, and we made several improvements based on their input. Given that we were committed to continue working collaboratively with the Attorney General’s office, we’re surprised and disappointed that they have instead chosen litigation. We stand behind our products and services and will vigorously defend ourselves.”
The Attorney General's Office is seeking: