CenturyLink ordered to pay $6.1 million to Washington state over hidden fees
CenturyLink has been ordered to pay $6.1 million to Washington state to settle a lawsuit filed by Attorney General Bob Ferguson's office over hidden fees on customer bills. According to a news release from Ferguson's office, the internet company added charges to customer bills without accurately disclosing those fees, impacting 650,000 Washingtonians. CenturyLink also failed to provide discounts that their sales agents had promised to about 16,000 Washington residents. About $900,000 of the money has been or will be directly refunded to Washington consumers to make up for discounts they were promised, but did not receive, the AG's office said. Ferguson will set aside the remainder until a nationwide class action lawsuit filed in U.S. District Court for the District of Minnesota is resolved.
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