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Comcast outage leaves thousands in Bothell, WA without internet, phone

By
Published  January 17, 2025 3:07pm PST
Bothell
FOX 13 Seattle

The Brief

    • Thousands in Bothell are impacted by a Comcast outage, affecting internet, Wi-Fi and phone service.
    • The outage began at 1:26 a.m. Friday with restoration estimated at 12:15 a.m. Saturday.
    • Comcast apologizes for the inconvenience as remote workers face major disruptions.

BOTHELL, Wash. - Thousands of Comcast customers in Bothell are grappling with a prolonged internet, Wi-Fi and phone service outage that began early Friday morning.

According to Comcast's outage map, more than 2,000 residents have been affected since the disruption was first reported at 1:26 a.m. The company has set an estimated restoration time of 12:15 a.m. Saturday, leaving customers without vital connectivity for nearly 24 hours.

In a statement on its website, Comcast assured customers, "We're working to resolve the issue as soon as possible. We apologize for any inconvenience."

What we know:

The outage has caused significant disruptions for residents, particularly those who rely on internet access to work from home. Many are unable to make calls, attend virtual meetings or complete essential online tasks, sparking frustration across the affected area.

What we don't know:

Details about the cause of the outage have not yet been disclosed. 

Comcast customers are encouraged to check the company's website for updates and to report any ongoing issues once service is restored.

The Source: Information for this story came from Comcast's website. 

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