WA Gov. Bob Ferguson gets Jesse Jones
SEATTLE - Governor Bob Ferguson has appointed Jesse Jones, a former journalist known for his consumer investigative reporting, as the new director of Results Washington.
The agency is tasked with enhancing government efficiency for the residents of Washington state by setting measurable goals, gathering performance data and conducting public performance reviews.

Jesse Jones (Handout from WA Gov. Bob Ferguson's office)
What they're saying:
In his recent inaugural address, Gov. Ferguson emphasized the importance of improving customer service across state government.
"Few things frustrate me more than bureaucracy that creates delays, confusion or extra hurdles when people and businesses need questions answered and results delivered," Ferguson said. "Our mission must be to speed up government, improve customer service and center the people in every decision we make."
Why you should care:
Jones will lead the agency's efforts to prioritize customer service, leveraging its resources to ensure state agencies deliver high-quality service to meet the needs of Washingtonians.
Jones is recognized nationally for his results-driven journalism, which has led to changes at various governmental levels over his 30-year career.
His investigative reports have influenced state laws, including efforts to curb ticket bots, advocate for free credit freezes, and expose real estate companies with restrictive sales contracts.
"Washingtonians know that when there is a problem to be solved, you get Jesse," Ferguson said. "Government must work better. Jesse’s track record makes him an ideal candidate for this role."
Results Washington was created by former Gov. Jay Inslee in 2013 through an executive order designed "to improve state government by approaching complex issues through collaboration, performance management, continuous improvement and by partnering with agencies delivering state services to all Washingtonians."
The backstory:
Jones has received multiple Emmy Awards and was part of a team that was a finalist for a Pulitzer Prize in 2024. He was also selected for the 2024 class of the Northwest Chapter of the National Academy of Television Arts and Sciences Silver Circle Award.
A Tacoma native, Jones graduated from Henry Foss High School and began his television career as an intern at KSTW-TV in Tacoma. In 2007, he launched the "Get Jesse" segment on KING 5, which helped residents address issues with businesses and contractors, leading to numerous investigations.
In 2014, Jones moved to KIRO-TV, where his investigative work continued to gain national recognition. His reports have led to significant changes, including a Federal Trade Commission investigation into Office Depot's computer repair program and a class action lawsuit following his revelation of a hidden charge at Climate Pledge Arena.
Jones lives in Snohomish County with his wife, Kim. They've been married for 34 years. His daughter, Cydney, is currently at college in Colorado.
The Source: Information in this story came from Gov. Bob Ferguson's office.
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